Returns & Exchanges Policy

At Kess Hair and Beauty, we want you to love your purchase, which is why we offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, certain hair tools and beauty accessories cannot be returned once the seal is broken.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive an authorization code.

• 2.
  Pack Your Items

  Securely pack the unused beauty products in their original box, ensuring all protective seals and documentation are included.

• 3.
  Ship to Kess

  Affix the provided return label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund or store credit within 5-7 business days.