Frequently Asked Questions
Everything you need to know about shopping with Kess Hair and Beauty.
What is your return policy for hair and beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return process.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout and usually arrive within 1-2 business days depending on your location.
Are your hair care products professional grade?
Yes, we source our inventory directly from authorized distributors and top-tier professional brands to ensure salon-quality results at home.
Do you offer international shipping?
Currently, we ship to most major regions. Shipping costs and delivery times vary by country and are calculated automatically at checkout based on your address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.